K4B Blog

The hospitality industry has changed dramatically in the last few years. Guest expectations have evolved. Technology has matured. Labour costs have risen. And the demand for speed, convenience and privacy...

(Avoid These Costly Mistakes) When businesses choose a kiosk, the decision often starts with hardware: screen size, price, specifications. That approach is where most mistakes begin. In reality, the success...

What Most Businesses Don’t Calculate When businesses assess self-service kiosks, the calculation is usually simple: hardware cost vs. staff savings. That view misses the bigger picture. In reality, most of...

Self-service kiosks for increasingly complex tasks need the human support to aid the customer where needed. Great customer satisfaction will only be achieved with the speed of the kiosk and...

An exposé of how, where and why touchscreen kiosks are and will increasingly be found in every part of life The Silent Takeover of Everyday Spaces In airports, restaurants, shopping...

Maximise the Return on Your Self-Service Kiosks Most self-service kiosks are installed with a clear purpose—to deliver a specific service efficiently and with scale. To help users identify that purpose,...

Today, using self service kiosks to provide quality and reliable services is a key part of creating happy customers that keep returning. Happiness in today’s marketplaces is often measured by...

In the age of AI, cloud computing, and 24/7 services, you’d think we’d have moved past worrying about reliability. But the opposite is true: the more we depend on technology,...

How to ensure your self-service kiosk solution is favoured by all who use it… Self service technology has been around us for decades and has been accepted well in simple...